Principles of management JAC1 Exam – Questions and Correct Answers

29. Which management function ensures things are going as planned?

• Organizing
• Leading
• ✔ Controlling
• Planning

30. Which step in the control process involves counting units produced or defects?

• ✔ Measuring performance
• Taking corrective action
• Comparing performance against standards
• Setting performance standards

31. HR plans to take action within 30–60 days after developing solutions. Which change stage is this?

• Contemplation
• ✔ Preparation
• Action
• Precontemplation

32. Weekly meetings and emails to inform staff about changes represent which approach?

• Participation and involvement
• ✔ Education and communication
• Negotiation and reward
• Facilitation and support

33. Sponsoring training to overcome resistance to new software reflects which strategy?

• Manipulation and communication
• Negotiation and reward
• Participation and involvement
• ✔ Facilitation and support

34. Which legal consideration applies when selecting a candidate?

• Fair Hiring Act
• Hiring Workers Act
• ✔ Equal Employment Opportunity (EEO)
• People with Disabilities Act

35. Strategic HR planning focuses on what when a labor deficit exists?

• Plan to reduce turnover
• Establish strategic goals
• Implement conflict resolution
• ✔ Reconcile employee supply and demand

36. Which job dimension refers to completing a whole identifiable piece of work?

• Skill variety
• ✔ Task identity
• Autonomy
• Task significance

37. Appropriate screening for heavy machinery contractors is:

• ✔ Drug test
• Cognitive ability test
• Personality test
• Integrity test

38. EEO laws protect which traits?

• ✔ Race, religion, and ethnic background
• Criminal record, race, gender
• National origin, education, race
• Race, religion, abilities

39. Which situation improperly affects decision making?

• Following religious dietary rules
• Allowing religious holidays
• ✔ Using religion to accept property bids
• Personal religious observance

40. Cross-cultural communication barriers often come from:

• Lack of hierarchy
• ✔ Word connotations
• Technology reluctance
• Global synergy

41. Conflict caused by unfamiliar phrases is due to:

• Stereotyping
• ✔ Communication
• Differing values
• Cohesiveness

42. Reasonable accommodation under ADA includes:

• ✔ Providing Braille keyboard
• Providing germ-free environment
• Avoiding interaction
• Providing list of all accommodations

43. Common diversity training component is:

• Revealing how to manage homogeneous workforce
• Analyzing statistics
• ✔ Building skills of employees and managers
• Identifying formal networks

44. Assigning different tasks to different employees is:

• Integration
• Teamwork
• ✔ Division of labor
• Segmentation

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