C810 WGU Exam:Organizational Behavior

Question 1

Which statement is true regarding environmental factors and personality?

• A. Environment solely determines personality
• B. Environment influences behavior but not personality
• C. Personality is shaped only by environment
• D. Personality and behavior are fully determined by environment

Correct Answer: B. Environment influences behavior but not personality

Question 2

Which attribution theory factors determine internal vs external causation?

• A. Problem, criteria, and alternatives
• B. Distinctiveness, consensus, and consistency
• C. Creativity, relationships, and expertise
• D. Situation, attitudes, and alternatives

Correct Answer: B. Distinctiveness, consensus, and consistency

Question 3

A person is ambitious and cheerful at work. Which values are these?

• A. Terminal values
• B. Instrumental values
• C. Intermediate values
• D. Determined values

Correct Answer: B. Instrumental values

Question 4

A manager provides a free lunch as motivation. Which reward is this?

• A. Intrinsic
• B. Extrinsic
• C. Personality
• D. Compensatory

Correct Answer: B. Extrinsic

Question 5

After physiological needs are satisfied, what theory explains next motivation?

• A. Two-factor theory
• B. Theory X and Y
• C. Maslow’s hierarchy
• D. Bigelow’s theory

Correct Answer: C. Maslow’s hierarchy

Question 6

Which value is instrumental among prosperity, peace, autonomy?

• A. Prosperity
• B. World peace
• C. Economic success
• D. Autonomy and self‑reliance

Correct Answer: D. Autonomy and self‑reliance

Question 7

Goal‑setting theory: stopwatch & time target illustrate which factors?

• A. Direction and challenge
• B. Specificity and feedback
• C. Challenge and encouragement
• D. Specificity and encouragement

Correct Answer: B. Specificity and feedback

Question 8

Personal view of how one should act in a group is called?

• A. Role conflict
• B. Role perception
• C. Role identity
• D. Role expectation

Correct Answer: C. Role identity

Question 9

Shared standards of acceptable behavior are?

• A. Group status
• B. Group norms
• C. Group roles
• D. Group conformity

Correct Answer: B. Group norms

Question 10

Action to increase group cohesiveness when members diverge?

• A. Make group larger
• B. Establish rigid roles
• C. Decrease difficulty of becoming member
• D. Physically isolate group

Correct Answer: C. Decrease difficulty of becoming member

Question 11

Which increases cohesiveness in accounting group?

• A. Individual rewards
• B. Group rewards
• C. Avoid competition
• D. Rigid roles

Correct Answer: B. Group rewards

Question 12

Open discussion to resolve conflict is which technique?

• A. Devil’s advocacy
• B. Compromising
• C. Smoothing
• D. Problem solving

Correct Answer: D. Problem solving

Question 13

Positive effect of cohesive group?

• A. Promote value flexibility
• B. Increase heterogeneity
• C. Improve productivity
• D. Reduce norms

Correct Answer: C. Improve productivity

Question 14

High cohesiveness + strong norms impact productivity how?

• A. Remain low
• B. Improve slightly
• C. Improve significantly
• D. Remain unchanged

Correct Answer: C. Improve significantly

Question 15

What is social loafing?

• A. Impression management
• B. Working harder in groups
• C. Reduced effort in groups
• D. Expecting others to work

Correct Answer: C. Reduced effort in groups

Question 16

Which statement about groupthink is true?

• A. Not real
• B. Side‑stepping technique
• C. Cannot be risky
• D. Can be cautious or risky

Correct Answer: D. Can be cautious or risky

Question 17

Work teams differ from work groups because they?

• A. Share information
• B. Create collective performance
• C. Maximize individual input
• D. Reduce accountability

Correct Answer: B. Create collective performance

Question 18

What makes cross‑functional teams difficult?

• A. Leaders prevent decisions
• B. Same unit location
• C. Time to build trust
• D. Frequent fluctuation

Correct Answer: C. Time to build trust

Question 19

Advantage of virtual teams?

• A. More social interaction
• B. Easier nonverbal cues
• C. Higher satisfaction
• D. Remote collaboration

Correct Answer: D. Remote collaboration

Question 20

Which team assumes supervisor responsibilities?

• A. Problem‑solving
• B. Self‑managed
• C. Virtual
• D. Cross‑functional

Correct Answer: B. Self‑managed

Question 21

Which ability was overlooked in ineffective team?

• A. Interpersonal skills
• B. Social loafing
• C. Intellectual coherence
• D. Authoritarian personality

Correct Answer: A. Interpersonal skills

Question 22

Which describes effective teams?

• A. Absence of conflict
• B. Low extroversion
• C. Trust, roles, manageable conflict
• D. Stable managers only

Correct Answer: C. Trust, roles, manageable conflict

Question 23

How can self‑managed teams improve synergy?

• A. Individual roles
• B. Random changes
• C. Collective control of pace
• D. Share info only

Correct Answer: C. Collective control of pace

Question 24

Reward system to increase collaboration?

• A. Aggressive individual rewards
• B. Group rewards only
• C. Balance individual & selfless rewards
• D. Competitive rewards

Correct Answer: C. Balance individual & selfless rewards

Question 25

Teams that review processes creatively are?

• A. Production
• B. Problem‑solving
• C. Virtual
• D. Self‑managed

Correct Answer: B. Problem‑solving

Question 26

Best way to maximize participation in global meeting?

• A. Unilateral messaging
• B. Carrier mail
• C. Online collaboration tools
• D. Alpha‑direct links

Correct Answer: C. Online collaboration tools

Question 27

Leader action for procedural problems?

• A. Impose solution
• B. Appoint assistant
• C. Facilitate discussion
• D. Add members

Correct Answer: C. Facilitate discussion

Question 28

What defines organizational culture?

• A. HR diversity program
• B. Physical parameters
• C. Market stratification
• D. Shared meaning system

Correct Answer: D. Shared meaning system

Question 29

Primary characteristic of culture?

• A. Competitor benchmarking
• B. Political orientation
• C. Team orientation
• D. Aggressiveness

Correct Answer: C. Team orientation

Question 30

Forces sustaining culture include?

• A. Employee education
• B. Management actions & socialization
• C. Backgrounds
• D. Personal values

Correct Answer: B. Management actions & socialization

Question 31

How is culture transmitted?

• A. Memorizing mission
• B. Ritualistic activities
• C. Complaints
• D. Diversity balance

Correct Answer: B. Ritualistic activities

Question 32

When is culture a liability?

• A. Shared values
• B. Reduced ambiguity
• C. Limits diversity
• D. Strong commitment

Correct Answer: C. Limits diversity

Question 33

Leader role preventing duplicated effort?

• A. Motivator
• B. Planner
• C. Controller
• D. Coordinator

Correct Answer: D. Coordinator

Question 34

Advantage of strong culture?

• A. Ambiguity
• B. Low control
• C. Strong commitment
• D. Weak values

Correct Answer: C. Strong commitment

Question 35

Charismatic leaders increase performance by?

• A. Avoid risk
• B. Directive approach
• C. Appealing vision
• D. Type A traits

Correct Answer: C. Appealing vision

Question 36

Fiedler model: authority to hire/fire is?

• A. Task structure
• B. Leader‑member relations
• C. Position power
• D. Exchange

Correct Answer: C. Position power

Question 37

Transactional leaders characteristically?

• A. Inspire vision
• B. Build trust
• C. Promise rewards
• D. Encourage innovation

Correct Answer: C. Promise rewards

Question 38

Methods to control dysfunctional conflict?

• A. Roughing
• B. Compromise & superordinate goals
• C. Confrontation
• D. Smoothing

Correct Answer: B. Compromise & superordinate goals

Question 39

Purpose of performance evaluations?

• A. Educate on supervisors
• B. Assist HR decisions
• C. Hiring screening
• D. Measure dysfunction

Correct Answer: B. Assist HR decisions

Question 40

Motivation depends on belief that?

• A. Traits dominate
• B. Effort leads to favorable evaluation
• C. Perception irrelevant
• D. Managers unaffected

Correct Answer: B. Effort leads to favorable evaluation

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