UXC2 Practice Test Questions

22. How can job design benefit an organization?

By creating positions that require consistent performance from employees, which increases the organization’s output

By creating positions that motivate managers to segment work into very simple elements, removing opportunities for creativity and increasing efficiency

By creating positions that can push an employee to the highest level of output for the benefit of the organization

By creating positions that enable the organization to achieve its goals while motivating employees by assigning them work based on their needs and talents

23. How does diversity awareness improve an organization’s performance?

Enables companies to give managers flexibility in their hiring practices

Enables companies to have better reputations

Enables companies to earn more profit

Enables companies to hire, retain, and motivate the best talent

24. Which scenario is an example of inclusion?

A department works together on a project, and ideas are freely shared.

The majority of a department works well together, but opinions and requests are ignored by some.

A manager of a department works on a project independently.

A manager picks 2 of 10 employees to work on a project.

25. Which term refers to guidelines that show how to perform a task in an organization?

Rules

Codes

Procedures

Policies

26. Which scenario is an example of a procedure?

A store manager says that they like it when employees clean their workstations.

A store manager trusts employees to clean their workstations.

A store manager requires all employees to clean their workstations at the end of each shift.

A store manager does not allow any employee to leave until their workstation is audited.

27. What explains how (or the sequence of steps) to apply company guidelines to accomplish a task?

Rule

Policy

Principle

Procedure

28. How can an employee handbook assist employees?

It prevents the employer from being sued.

It creates laws that must be followed.

It contains employees’ individual performance goals.

It communicates policies against discrimination.

29. Which characteristic of an employee demonstrates a strong person-organization fit?

Shows deep commitment to the organization

Completes all projects accurately and on time

Is highly qualified to perform the job

Is responsible for training coworkers

30. What is the difference between sourcing and recruiting?

Sourcing is a strategy to attract candidates to an employer, and recruiting is a process for making employers desire certain candidates

Sourcing focuses on factors external to an employer, and recruiting focuses on factors internal to an employer.

Sourcing relies on interpersonal skills to attract candidates to apply for positions, and recruiting is a process for identifying talent pools.

Sourcing identifies the best applicants to meet staffing goals, and recruiting takes steps to convert potential candidates into applicants

31. What is a benefit of internal recruiting?

Enhanced engagement by promoting from within

Reduced employee anxiety from improved workloads

Increased new insights and ability to lead change efforts

Increased staff diversity in management roles

32. What is an example of a situational interview question?

“Which type of leadership style do you prefer from your direct manager, and why do you prefer this style?”

“What have you done to successfully turn a difficult customer into a satisfied and loyal customer?”

“How would you handle a scenario in which you are asked to do something that goes against company policy?”

“How have you handled a situation in which you and a coworker could not cooperate and had to get management involved?”

33. How can human resource managers increase procedural fairness in the hiring process?

By utilizing interviewers who are friendly and personable

By asking personal questions to better understand a candidate

By using validated selection methods that are job related

By assessing a variety of interpersonal skills through unstructured interviews

34. What guides the development of training content and delivery methods?

Learning objectives

Company needs

Evaluation methods

Training goals

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