IAC1 Exam – Questions and Answers

What describes a value chain?

It flows from raw materials to the delivery of products or services.

It creates a focus for organizational downsizing.

It allows an organization to manage diversity in multiple markets.

It is the internal strengths and weaknesses of an organization.

What is a clear and concise statement of the basic purpose of an organization?

Its mission

Its vision

Its objective

Its goal

What is the purpose of a value chain analysis?

To allow the company to implement an intranet and develop automated processes

To allow the company to use a systematic approach in developing a competitive advantage

To determine company stockholder satisfaction

To help the company determine its commitment to ethics and social responsibility

What is the last step in strategic planning?

Goal setting

Strategy formulation

Strategic control

SWOT analysis

What is the main focus of SWOT analysis?

Uncovering an organization’s strengths and weaknesses

Establishing a factory’s production rate and quality standards

Developing a business’s mission and vision statements

Determining a company’s corporate structure and management style

What is evident when a company does something especially well in comparison to its competitors?

Core capabilities

Strategic liaisons

Urban location

Competitive objectives

Which competitive force is reduced by entry barriers?

Threat of substitutes

Threat of customer power

Threat of new entrants

Threat of supplier power

A company offering a no‑frills product is pursuing which strategy?

Functional

Low‑cost

Resource

Operational

A company purchasing its supplier is using which strategy?

Conglomerate diversification

Strategic alliance

Vertical integration

Domain selection

Which statement reflects a strategic vision?

Strategic mission

Strategic competencies

Strategic vision

Strategic analysis

Which management process emphasizes group problem solving and cooperation?

Change Control

Criteria for Growth

Total Control Management

Total Quality Management

Which process verifies that deliverables are correct and complete?

Quality Cooperative

Quality Assurance

Quality Control

Quality Collaboration

Which quality process focuses on reducing defects to a specific level?

Six Sigma

Reengineering

Customer relationship management

ISO 9000

What process includes automation and analysis of customer data?

Customer relationship management

Customer connection society

Customer liaison policy

Customer association organization

Which conflict management style is high assertiveness and high cooperativeness?

Compromising

Avoiding

Competing

Collaborating

Which technique creates shared goals to resolve conflict?

Authoritative command

Avoidance

Superordinate goals

Communication

Which change approach provides training and resources?

Facilitation and support

Education and communication

Negotiation and reward

Participation and involvement

Which EEO trait is protected?

Race, religion, and abilities

National origin, race, and education

Race, religion, and ethnic background

Criminal record, race, and gender

Which job dimension is in Hackman and Oldham’s model?

Autonomy

Quality

Compensation

Networking

Which test measures physical job ability?

Performance test

Personality ambitions test

Integrity test

Cognitive ability test

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